Returns
Beauty and skincare products cannot be returned due to health protection and hygiene reasons.
You can always contact us for any question via email.
If you received a wrong item, you can return it within 30 days in unused condition.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
Unfortunately, we do not offer exchanges. The fastest way to ensure you get what you want is make a separate purchase for the new item.
Your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please contact us at skincvre@gmail.com to start a return process. We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.